Wednesday, October 10, 2018

Meenakshi Arora Vs Dte of Education & DSSSB | Case No.323/1082/2018/06/11022-24 | Dated: 09.10.2018




In the Court of Commissioner for Persons with Disabilities
National Capital Territory of Delhi
25- D, Mata Sundari Road, Near Guru Nanak Eye Centre, New Delhi-2
Phone-011-23216002-04, Telefax: 011-23216005,
[Vested with powers of Civil Court under 
the Rights of Persons with Disabilities Act, 2016]

Case No.323/1082/2018/06/11022-24                             Dated: 09.10.2018

In the matter of:

Ms. Meenakshi Arora,
Flat No. BE-102, Ground Floor,
Street No. 2, Near Vikas General Store,
Hari Nagar, New Delhi-110064.                                 …… Complainant     

Versus

The Director,
Directorate of Education,
Old Sectt. Bldg., Civil Lines,
Delhi-110054.                                                     ........Respondent No.1

The Chairman
Delhi Subordinate Service Selection Board,
FC-18, Institutional Area, Karkardooma
Delhi-110092.                                                     ........Respondent No.2                

Date of hearing: 28.09.2018
Present:  Ms. Meenakshi Arora, Complainant on telephone.
              Sh. Ajay Kumar, Sr. Assistant on behalf of respondent No. 1.

ORDER
The above named complainant, a person with 90% locomotor disability (wheel chair user), vide her complaint dated 24.01.2018 submitted that she is working in Jawahar Navodya Vidayala School, Ministry of HRD, Govt. of India as  a Librarian since February, 2002 and is posted at Jafar Pur Kalan, Delhi.  The Navodya Vidayala job has all India transfer liability.  She, therefore appeared in the examination conducted by DSSSB in 2016 for the post of Librarian in Directorate of Education, Govt. of NCT of Delhi. 
2.       The complainant further submitted that she was selected for the post but was not in a position to join due to some official and personal reasons as the condition of her 70 year old mother, who is suffering from Blood Cancer, was critical.  She was given an extension for joining till 06.02.2017.  Even at that time, her mother was under treatment at AIIMS and she could not join.  In July 2017, she informed that she wanted to join and the concerned officer told her that her request for further extension of 10-15 days would be accepted and she was verbally advised to resign from her post in Navodya Vidayala. However, before she could resign, she was informed on telephone that her Dossier was being sent to DSSSB.  In reply to her RTI application, she was informed that her file had not been sent to DSSSB.  She had not got any reply to her last application dated 27.07.2017.  The complainant has also submitted that she needs the support of her brother as she cannot live alone in the campus of Navodya Vidayala through out her life due to her physical condition.  It is, therefore critical for her to join a Delhi Govt. School close to her family residence.  She has, therefore requested that the Authorities should understand her problem and allow her to join the post of Librarian. 
3.       Her complaint was taken up with the Directorate of Education vide notice dated 25.01.018.  Directorate of Education vide reply dated 09.04.2018 submitted as under :
1)    As per appointment consolidate order No. F.No. 2/DRC/E-IV/DE/Lib./2016/1339-50 dated 02/09/2016 (posting ID 20160025) as well as individual order No. 2/DRC/E-IV/DE/Lib./2016/1339-50 dated 06/09/2016 Ms. Meenakshi Arora (Empl. ID -20160888) was appointed as Librarian and posted in Hari Nagar, Block-L S(Co-ed)- 1514022 with the direction to report to her place of posting latest by 10/10/2016 failing which her appointment shall stand cancelled without any further communication (copy enclosed).
2)    As per her request dated 04/10/2016 and 01/11/2016, extension was granted for joining up to 13/01/2017 vide order dated 07/11/2016, as per Govt. of India, Ministry of Personnel, Public Grievances & Pensions (Department of Personnel & Training OM No. 9/23/71-Estt. (D) dated 6th June, 1978 and OM No. 35016/2/93-Estt. (D) dated 9th Aug. 1995 (Copies of GM's are enclosed).
3)    Ms. Meenakshi Arora again requested for some more time extension vide diary No. 81/E-1V dated 11/01/2017 competent authority vide memorandum dated 24/01/2017 has grant a last opportunity to Ms. Meenakshi  Arora to join her place of posting by 06/02/2017 and it was informed to her that failing which her appointment will automatically be treated as cancelled and no further correspondence will be entertained.
4)    Further Ms. Meenakshi Arora has requested for some more time vide application dated 02/02/2017. However as per As per Govt. of India, Ministry of Personnel, Public Grievances & Pensions (Department of Personnel & Training) OM No 9/23/71-Estt. (D) dated 6th June, 1978 and OM No. 35016/2/93-Estt. (D) dated 9th  Aug. 1995 extension can not be granted beyond six months. The OM is reiterated as under :

"The matter has been examined in consultation with the UPSC and it has been decided to reduce from nine months to six months the maximum time upto which an offer of appointment can be kept to open. In other words an offer of appointment should be clearly specify the period (which shall not normally exceed one or two months) after which the offer would lapse automatically if the candidate did not join within the specified period. If however within the specified period, a request is received from the candidate for extension of time, it may be considered by the Ministries/Deptts. and it may be granted only as an exception where facts and circumstances so warrant and in any case only upto a maximum of six months from the date of issue of the original offer of a appointment. An offer of appointment would lapse automatically after the expiry of six month from the date of issue of original offer of appointment".
Therefore request of Ms. Meenakshi Arora vide dated 02/02/2017 was considered & rejected by the Competent Authority and she was intimated vide memorandum No. DE. 02/DRC/E-IV/Extension (Lib.)/2016/2458 dated 07/07/2017 and her appointment orders dated 02/09/2016 and 06/09/2016 were cancelled (copy enclosed).
5)    It is further mentioned that in response of request of Ms. Meenakshi Arora dated 29/01/2018, her case has been examined sympathetically by the Competent Authority and DSSSB has been requested to provide their views in this matter vide letter No. DE. 02/DRC/E-IV/Ext. (Lib.)/2016/2143 dated 14/03/2018 as per DOPT OM dated 6th June, 1978 point No. iv (Copy enclosed).
This is for your information please.

Yours faithfully,

Encl. As above.
(R.S. Krishnan)
Assistant Director (E-IV)”
4.       Directorate of Education vide letter dated 25.05.2018 and 15.06.2018 requested DSSSB to expedite their views and DSSSB were impleaded as respondent no. 2 on 28.06.2018 and a hearing was scheduled on 04.09.2018.  Vide letter dated 25.07.2018, Directorate of Education informed that views of DSSSB had been received vide its letter dated 21.06.2018 and as per their advice, clarification/expert advice of Services Department, Govt. of NCT of Delhi has been sought vide their letter dated 23.07.2018.  Further action would be taken after receiving the clarification/expert advice.  As per the letter dated 21.06.2018 of DSSSB, final acceptance/rejection of a candidate is the prerogative of the appointing authority.  As such, decision may be taken on the basis of Court Order(s) vide WP (C) 267/2013, CM APPL.555/2013, CAT Order vide OA No. 611/2014 & DoPT OM dated 09.08.2017 & 06.06.1978 and opinion of Service Department and Law Department may be taken, if required.  Inviting reference to MHA’s OM No 9/23/71-Estt. (D) dated 6th June, 1978, DoPT vide their OM No. 35016/2/93-Estt. (D) dated 9th  Aug. 1995 has conveyed that the said instructions provide that the offer of appointment could lapse if the candidate could not join within a specified period and lapse automatically after the expiry of 6 months from the date of issue of original offer of appointment.  DoPT has advised all the Ministries and Departments to ensure strict compliance of the said instructions. 
5.       During the hearing on 04.09.2018, the complainant reiterated her written submissions and added that she could not resign from the post in Navodaya Vidyalaya without handing over the charge of the library, which has approximately 100000 books in addition to text books.  She was also under the impression that the extension would be granted upto nine months as indicated in DOE’s letter.
6.       The representative of the Directorate of Education submitted that nine months extension was permissible as per the MHA”s OM No. 9/23/71-Estt(D) dated 06.06.1978 which was reduced to 6 month in 1995. 
7.       It was observed that a large number of posts of Librarian in the Directorate of Education and the post in the School where the complainant was posted were still vacant.  Therefore, revival of appointment in respect of the complainant might also serve the purpose of the Department.  As DSSSB has advised Directorate of Education to take final decision in consultation with Services Department, it was recommended that Secretary (Services) may give a personal hearing to the complainant and convey the opinion of Services Department to Directorate of Education at the earliest and the matter to scheduled for hearing on 2.09.2018. 
8.       The complainant, who deposed on telephone on 28.09.2018, informed that she was given a personal hearing by Secretary (Services) who assured her to do the needful.  She also vide email dated 01.10.2018 submitted that in one of the orders cited, DSSSB’s letter does not relate to her case as that case was not the service matter.  In other matter of Ajay Kumar Vs. Union of India W.P.(C) No. 267/2013, the Hon’ble High Court of Delhi dismissed his petition as the Hon’ble Court did not find any element of public interest and was not an exceptional case.  She also submitted that OA no. 1786/2011 before the Central Administrative Tribunal pertains to fixation of seniority and the applicant’s appointment in that case was revived and he was permitted to join beyond the extended time.  He got extension up to 22.02.2006 and finally he joined duty on 28.11.2006.  As per the complainant, her case is exceptional on the following grounds:
(i)       Genuineness of her case is proved by the fact that she has decided to leave the job of Librarian with higher Grade Pay of There are 9000 vacant teaching posts and the Hon’ble High Court of Delhi has directed DSSSB to fill those posts. 
(ii)      The post of the Librarian in that school where the complainant was posted, is still vacant. Therefore her appointment as Librarian in that school will benefit it. 
(iii)     Selection of a candidate involves lot of time and expenditure.  Revival of her appointment will save time and money and benefit the school as she is well qualified for the post and also having teaching experience of about 16 years.
(iv)    No training after appointment is involved in her case as in the case of the petitioner in W.P. (C) No. 267/2013.
(v)      She is a person with 90% locomotor disability and wheel chair user and therefore her case is exceptional one.
(vi)    `4800 to join the post of Librarian in Govt. of NCT of Delhi with lower Grade Pay of `4600 after 16 years of service in Navodya Vidayalya.
9.       Chronology of events of selection process in respect of the complainant as Librarian in Directorate of Education is as under:
(i)           The complainant was offered the post of Librarian by the Department of Education on 14.04.2016.
(ii)          The appointment letter for her selection in Hari Nagar Block-L (Co-Ed) School  was issued on 02.09.2016 and she was asked to join on or before 10.10.2016. 
(iii)         The complainant requested for extension of upto 13.01.2017 on the ground that her mother was suffering from blood cancer and kidney ailment and was under treatment, which was granted.
(iv)        She asked for further extension upto April 2017, but extension was given upto 06.02.2017.  She was also informed that the maximum permissible period of extension of nine months had expired on 11.01.2017. She was however, given one more opportunity to join by 06.02.2017.
(v)          Finally the offer of appointment was cancelled on 07.07.2017.
10.     It is observed that it is a case of revival of the offer of appointment which has lapsed.  Under para (iv) of MHA OM no. 9/23/71-Estt.(D) dated 06.06.1978, if the Appointing Authority finds the circumstances exceptional and on ground of public interest, revival of the offer of appointment is to be done after consulting DSSSB in this case and the seniority of the complainant would be fixed in accordance with sub para (v) of the said OM.  The reason for reducing nine month period to six months month for the direct recruits to join, was that a longer period delayed preparation and issue of select/seniority lists, which affects the interests of the existing appointees as also determination of the vacancies for recruitment/ promotion as has been explained in the order dated 16.01.2013 of Hon’ble High Court of Delhi in W.P. (C) 267/2013, CM APPL.555/2013.
11.     The Appointing Authority in this case, therefore needs to be convinced whether circumstances of the complainant were exceptional due to which she could not join within the specified period of six months/nine months and whether revival of offer of appointment would serve public interest and not adversely affect the interest of any existing Librarian.  This essentially needs to be decided by the Appointing Authority and in my view no expert opinion is required as DoPT’s instructions do envisage revival of a lapsed offer of appointment in exceptional circumstances and on ground of public interest. The complainant in her email dated 01.10.2018 has fairly brought out the distinction between her case and the other two cases that have been cited and therefore there is no need to repeat the same.  In my view, her circumstances were exceptional as her mother was suffering from a terminal illness (Blood Cancer).  Her physical condition due to her disability has forced her to take a decision to move from a higher post for 14 years (in 2016) to a lower post.  As a large number of teaching posts including the post of Librarian in the school where she was originally posted, are stated to be vacant, revival of her offer of appointment would serve the interest of the Department and hence public interest.  Revival of offer of the appointment of the complainant would also not affect the interest of any existing employee as the posts of Librarian are to be filled by direct recruitment.  The complainant is aware and clear about the fact that if her offer of appointment is revived, her seniority would be fixed in accordance with para 5 of MHA’s OM dated 06.06.1978.
12.     In light of the above, it is recommended that Directorate of Education may take a positive view in the matter at the earliest, in any case within 3 months from the date of receipt of this order and intimate this Court and the complainant as required under Section 81 of the Act.
13.     The complaint is disposed off accordingly.
14.     Given under my hand and the seal of the Court this 08th day of October, 2018.      

           (T.D. Dhariyal)
State Commissioner for Persons with Disabilities



Visit the signed PDF File of the Order here: 



Thursday, June 14, 2018

Mukhtar Singh, Dulal Lal & Jagdish Rai Vs. The Director, Department of Social Welfare | Case No. 205/1092/2018/04/7830-36 | Dated: 13.06.2018


In the Court of State Commissioner for Persons with Disabilities
National Capital Territory of Delhi
25- D, Mata Sundari Road, Near Guru Nanak Eye Centre, New Delhi-2
Phone-011-23216002-04, Telefax: 011-23216005, Email: comdis.delhi@nic.in
[Vested with powers of Civil Court under the
Rights of Persons with Disabilities Act, 2016]


Case No. 205/1092/2018/04/7830-36                          Dated: 13.06.2018

In the matter of:

Sh. Mukhtar Singh
B.M. 3, Bandhe Matram Kust Rogi Seva Samiti,
Tahirpur, Jhilmil,
Delhi-110095.                                                             Complainant

Versus

The Director,
Department of Social Welfare,
GLNS Complex, Delhi Gate,
New Delhi-110002.                                                      Respondent

Case No. 206/1092/2018/04/                                      

In the matter of:

Sh. Dulal Pal,
T.Huts No. 17, Bandhe Matram Kusht Rogi Sewa Samiti,
Tahirpur, Dilshad Garden,
Delhi-110095.                                                             Complainant

Versus

The Director,
Department of Social Welfare,
GLNS Complex, Delhi Gate,
New Delhi-110002.                                                      Respondent

Case No. 204/1092/2018/04/                                      

In the matter of:

Sh. Jagdish Rai,
B.M. 3, Bandhe Matram Kusht Rogi Sewa Samiti,
Tahirpur, Dilshad Garden,
Delhi-110095.                                                             Complainant

Versus

The Director,
Department of Social Welfare,
GLNS Complex, Delhi Gate,
New Delhi-110002.                                                      Respondent

Date of Hearing:    08.06.2018

Present: Sh. Mukhtar Singh, Sh. Dulal Pal and Sh. Jagdish Rai complainants are in person.
              Smt. Aarti Kapoor, District Officer (North-East) on behalf of respondent.

         
Order

The above named Leprosy cured persons vide their complaints dated 01.04.2018 submitted that they were getting disability pension of Rs. 1,500/- per month, which has been stopped from September, 2016/ August 2016/ October, 2016.  Sh. Anoop Sagar, Editor of Halla Bol Times also submitted representation and requested for a high level inquiry. 
2.      The complaints were taken up with the respondent vide show cause-cum-hearing notices dated 16.04.2018, 19.04.2018 and 17.04.2018. 
3.      The complaint of Sh. Mukhtar Singh was also received from the Court of Chief Commissioner for Persons with Disabilities vide letter dated 15.05.2018.    As the complaints pertain to identical issue and the same District Social Welfare Office i.e. North-East, all the three complaints were clubbed and heard on 07.05.2018. The respondent vide letter dated 26.04.2018 informed that as per the directions of this Court, the complainants were contacted on their mobile phones and to know the status about their pension.  It was found that the Office Superintendent RCL, Leprosy Cured has informed that the complainants were not the beneficiaries of the RCL. Their pension was stopped by the then District Officer (North-East) with the remark “pension stopped due to doubt case”.  After physical verification of the documents of the beneficiaries, further necessary action will be taken.
4.      On the date of hearing on 07.05.2018, Ms Aarti Kapoor, District Officer (North East) submitted that the status report would be submitted within a week after physical verification.  On the next date of hearing on 08.06.2018, she submitted a letter dated 08.06.2018 of Dy. Director (FAS), as per which the amount released are as under:-
1)    Sh. Mukhtiyar Singh       Rs.21000/- (a/c base).
2)    Sh. Jagdish Rai             Rs.23000/- (Aadhaar base)
3)    Sh. Dulal Pal                 Rs.21000/- (a/c base)
         She submitted that after verification, the disability pension in respect of Sh. Mukhtar Singh, Sh. Jagdish Rai and Sh. Dulal Pal has been released including the arrears based on her report.  The amount will be credited into their accounts within a few days.  On a query as to the basis for recording the remark, “stop pension doubt case” by Sh. Tudu Joseph, the then District Officer, she informed that no reason has been mentioned. Smt. Aarti Kapoor also stated that as the accounts of Sh. Mukhtar Singh and Sh. Dulal Pal have not been linked to their Aadhaars, they would not be getting their full pension of Rs. 2,500/-. They have been advised to do the needful so that their full pension can be released. 
5.      In the light of the above discussion, it is important for Social Welfare Department to put in place clear guidelines for the Inspecting Officers before stopping the pension.  The reasons for doing so should be clearly recorded.  It should also be uploaded in the website and communicated to the beneficiaries to avoid complaints as also the misuse of the scheme by unscrupulous persons.  Sh. Tudu Joseph be advised to inform the District Officer as to the basis of stopping the disability pension of above mentioned three complainants. 
6.      The complaints are disposed off.
7.      Given under my hand and the seal of the Court this 12th day of June, 2018.

(T.D. Dhariyal)
           State Commissioner for Persons with Disabilities


Copy to the Chief Commissioner for Persons with Disabilities, Ministry of Social Justice & Empowerment, 6 Sarojini House, Bhagwan Dass Road, New Delhi, w.r.t. letter no. 9636/1024/2018 dated 15.05.2018.

Wednesday, June 13, 2018

Satish Prasad Vs. The Director, Deptt. of Education & Anr. | Case No. 236/1024/2018/05/7822-24 | Dated: 13/06/2018


In the Court of State Commissioner for Persons with Disabilities
National Capital Territory of Delhi
25- D, Mata Sundari Road, Near Guru Nanak Eye Centre, New Delhi-2
Phone-011-23216002-04, Telefax: 011-23216005, Email: comdis.delhi@nic.in
[Vested with powers of Civil Court under
the Rights of Persons with Disabilities Act, 2016]


Case No. 236/1024/2018/05/7822-24                                            Dated: 13/06/2018
In the matter of:
Shri Satish Prasad,
H.No. 405, Gali No. 19, Main Market,
Sant Nagar Burari, Delhi-110084                                              ………………..Petitioner
Versus
The Director,
Department of Education,
Govt. of NCT of Delhi,
Old Secretariat, Delhi-110054                                                   …………..Respondent No. 1

The Principal,
SBV, Timarpur,
Delhi-110054
(School I.D. No. 1207012)                                                           …………..Respondent No. 2

O  R  D  E  R

Vide his email dated 03/05/2018, Shri Satish Prasad, submitted that he is working as Guest Teacher in Department of Education on contract basis in SBV, Timapur, Delhi-110054. He has not received his salary for the month of March and April, 2018.

2.                    The complaint was taken up with respondents under the Rights of Persons with Disabilities, Act 2016, herein after referred to as the Act, vide notice dated 10/5/2018 with the direction to submit an ATR within 30 days. Simultaneously, the complainant was directed to submit a copy of his disability certificate and letter of appointment as guest teacher within 15 days vide letter dated 10/5/2018.

3.                    While the complainant did not submit the documents, the respondent No.2 (Principal, SBV, Timarpur) vide letter dated 30/5/2018 submitted that the salary of the complainant for the month of March and April, 2018 had been released on 10/5/2018 and 14/5/2018. The Complainant was also contacted on his mobile no. 9899578489 on 08/6/2018 and he confirmed that the matter has been resolved.

4.         In view of the above, the case is closed and disposed off accordingly.

5.         Given under my hand and the seal of the Court this 12th day of June, 2018.

                

   (T. D. Dhariyal)
                                                          State Commissioner for Persons with Disabilities

Tuesday, June 12, 2018

Dr. Nitesh Tripathi Vs. The Commissioner, North Delhi Municipal Corporation & 4 Others | Case No. 4/1754/2017/Wel/CD/7806-7810A | Dated: 12.06.2018


In the Court of State Commissioner for Persons with Disabilities
National Capital Territory of Delhi
25-D, Mata Sundari Road, Near Guru Nanak Eye Centre, New Delhi-2
Phone 011-23216002-04, Telefax:011-23216005, Email: comdis.delhi@nic.in
(Vested with powers of Civil Court under the
Rights of Persons with Disabilities Act, 2016)


Case No. 4/1754/2017/Wel/CD/7806-7810A           Dated: 12.06.2018

In Re:

Dr. Nitesh Tripathi
H.No. 241, Gali No. 11, B-Block,
Sant Nagar, Burari,
Delhi-110084.                                                     …………..Complainant

The Commissioner,
North Delhi Municipal Corporation,
Dr. SPM Civic Centre, 4th Floor,
J.L.N. Marg, New Delhi-110002.                          …….Respondent No.1

Ms. Aman Enterprises (Airtel Store)
100 Feet Main Sant Nagar Road,
Burari, Delhi-110084.                                    ……… Respondent No. 2

The Executive Engineer, PWD,
Bhairon Marg, T-Junction, Ring Road/
Near Pragati Power Station,
New Delhi-110002.                                      …………Respondent No. 3

The Chairman-Cum-Managing Director,
Bharti Enterprises,
6th Floor, Tower A, Plot No. 16,
Udyog Vihar Industrial Area,
Phase-4, Gurgaon – 122016.                            .….. Respondent No. 4


The Engineer-In-Chief,
PWD, GNCT of Delhi,
MSO Bldg., I.P. Estate,New Delhi.                    …..Respondent No.5

Date of Hearing:          08.06.2018

Present:              Sh. Y.A. Jafri, AE, Ms. Neelam Arora, Chief Architect on behalf of respondent No.1, Sh. Chetan on behalf of respondent No.2, Sh. Yadvinder Singh EE, C&MD,  on behalf of respondent No. 3,  Sh. Hitesh Kr. Singh, Advocate on behalf of respondent No. 4,

ORDER

                                    The above named complainant, a person with 65% locomotor disability vide his  email dated 12.09.2017 submitted that he visited the Airtel Store  (Aman Enterprises 100 feet main Sant nagar Road Burari, Delhi) on 15.09.2017  for processing of biometric verification.  He got injured due to inaccessible stairs and could not do the verification.    He also mentioned that as the store is located in the area that falls under the jurisdiction of North DMC, they should be directed to ensure the accessibility to such a public place. He requested that the Store be directed to make proper arrangement for home visit by deputing an executive for biometric verification of his Aadhar number or make their outlet accessible for persons with disabilities.  Vide his another email dated 15.03.2018, complainant also pointed out that he was yet to receive refund of Rs. 3200/- from the respondent. 

2.      The complaint was taken up with respondent No. 1&2 vide Notice dated 06.10.2017 under the Rights of Persons with Disabilities Act, 2016 hereinafter referred to as an Act and a hearing was scheduled on 03.01.2018.  However, the respondents did not  appear and they were directed to submit ATR by 15.01.2018 and the matter was fixed for hearing on 02.02.2018.

3.      Executive Engineer (M-I)/CLZ  vide his letter dated 24.01.2018 informed that the matter does not pertain to North DMC as all the roads above 60 feet ROW have been transferred to Public Works Department (PWD).  Therefore action, if any, is to be taken up by PWD.

4.      During the hearing on 02.02.2018, the representative of North DMC also informed that MCD and PWD had jointly removed encroachment from that area and submitted a copy of the photograph of the store.  It was expected that the owner of the said store would make arrangement for free access for persons with disabilities.

5.      As none appeared to represent M/s Aman Enterprise, the owner/occupier of the store was directed to appear on 13.03.2018.  It was also informed that as per Section 46 of the Act, the premises need to be made accessible for persons with disabilities failing which he would run the risk of being punished u/s 89 of the Act for contravention of the provisions of the Act.

6.      As the respondent No.2 & 3 did not appear on the next date of hearing on 13.03.2018 also Chairman-cum-Managing Director, Bharti Enterprise and Engineer-in-Chief, PWD, GNCT of Delhi were impleaded as Respondent No. 4 & 5 vide RoP dated 15.03.2018

7.      As the respondent No.2 continued to defy the direction to appear, Proclamation Requiring Attendance was issued on 03.05.2018.  Thereafter, the proxy counsel for respondent No. 4 requested for  adjournment of the hearing on 07.05.2018 as the father of the learned counsel expired recently.

8.      On the next date of hearing on 08.06.2018, representative of North  Delhi Municipal Corporation (North  DMC) respondent No. 1 submitted that even though they have no role to play, they facilitated  installation of portable ramp for persons with disabilities and requested that North DMC may be exempted from further appearance in the hearings, if any. 

9.      The representative of the respondent No. 2 submitted the  photographs of store which shows temporary provision of a ramp to facilitate entry of persons with disabilities to the store.  Although the ramp  is very steep, yet as per him it shows the bona fide intention of the owner to make it easier for persons with disabilities to use the services. 

10.    As regards refund on surrendering of dongle by the complainant,  Sh. Hitesh Kumar Singh, the learned counsel for  respondent No. 4 assured that the complainant will  be contacted on his email Id and mobile phone and  a representative will be deputed to resolve the issue within 10 days.  He further submitted that the company is conscious about the needs of persons with disabilities and they are inclusive about it.  They are also opening their own stores at various places which are disabled friendly and their other franchisees who are working from the old commercial buildings are as per the approved plan from the concerned authorities.  This particular store is working as a franchise on principal to principal basis.

11.    The respondent No. 3 who appeared subsequently, submitted that he has recently joined the Department.  However, he would do whatever best is possible for easy access of persons with disabilities to Store in question.  A copy of the pictures of temporary iron ramp in front of the  store installed by respondent No. 2 was handed over to him to do the needful and has been directed to submit an ATR by 06.07.2018.

12.    From the above mentioned proceedings of this case, it is observed that except North DMC (respondent No. 3), rest of the respondents have  shown less than adequate concern about an  important issue of access to public places and services  to persons with disabilities.  Non-compliance with the repeated requests and directions issued under the  Act also indicate their scant regard for the statutory authority created under the Act. This is a matter of concern for the disability sector and persons with disabilities,  while the country has come out with one of the most progressive legislations on the rights of persons with disabilities in line with United Nations Convention on the Rights of Persons with Disabilities, the organizations mandated to make public buildings and services accessible to persons with disabilities, continue avoiding the mandate despite the fact that implementation of Section 46 of the Act prescribes a time limit of two years to ensure accessibility by service providers.  The said section is reproduced below:

“The service providers whether Government or private shall provide services in accordance with the rules on accessibility formulated by the Central Government under section 40 within a period of two years from the date of notification of such rules:
Provided that the Central Government in consultation with the Chief Commissioner may grant extension of time for providing certain category of services in accordance with the said rules”.

13.    It will also be in the fitness of things to mention that Section 89 provides, “any person who contravenes any of the provisions of this Act, or of any rule made thereunder shall for first contravention be punishable with fine which may extend to ten thousand rupees and for any subsequent contravention with fine which shall not be less than fifty thousand rupees but which may extend to five lakh rupees”.

14.    Department of Empowerment of Persons with Disabilities had notified the guidelines for making built environment accessible for persons with disabilities on 15.06.2017. Therefore the service providers are required to ensure provisions of services in accordance with the said accessibility standards by 15.06.2019. By now, all service providers including respondent No. 2 and 4 should have taken substantial steps so that the services being provided by them can be made accessible by 15.06.2019.   

15.    In view of the position mentioned in the preceding paragraphs, it is recommended that respondent No. 2 & 4 should ensure that the services they provide in the National Capital Territory of Delhi are accessible to persons with disabilities in accordance with the guidelines formulated by the Central Govt.

16.    As regards biometric verification of Aadhar number and refund on surrendering of dongle to the complainant, respondent No. 2 & 4 are advised to resolve the matter by 30.06.2018. An action taken report be submitted to this court within three months from the date of receipt of this order as required under Section 81 of the Act.

17.    The matter is disposed off accordingly.   

18.    Given under my hand and the seal of the Court this 12th day of  June, 2018.


( T.D. Dhariyal )
State Commissioner for Persons with Disabilities