Sanjay Kumar Vs. Spice Jet Ltd. | Case No. 2467/1111/2021/12/5565-5566 | Dated: 06-06-2022

 In the court of the State Commissioner for Persons with Disabilities

National Capital Territory of Delhi

25-D, Mata Sundari Road, Near Guru Nanak Eye Centre, New Delhi-110002

Phone: 011-23216003-04, Telefax: 011-23216005, Email: comdis.delhi@nic.in

[Vested with powers of Civil Court under the Rights of Persons with Disabilities Act, 2016]

Case No. 2467/1111/2021/12/5565-5566                          Dated:06-06-2022 

 In the matter of:

Sh. Sanjay Kumar
H.No. 140, Pocket-12,
Sector-22, Rohini, Delhi-110086                                       ……..…Complainant
(E-mail: sanjayjakhar1977@gmail.com)

Versus

Ms. Tinha Sethi,
Nodal Officer, 
Spice Jet Ltd.,
319, Udyog Vihar, Phase-IV, 
Gurgaon-122016.
(E-mail: nodalofficer@spicejet.com)                        ……………Respondent

ORDER

1. The complainant, a person with more than 70% locomotor disability, filed a complaint dated 26.12.2021 under the Rights of Persons with Disabilities Act 2016, hereinafter referred to as the Act regarding harassment and non refund of his claim of Rs. 18195/- by Spice jet Airlines.  The complainant submitted that he alongwith his family members planned to visit Sringar from Delhi.  When he reached the entry gate, it was closed citing that he was late.  He requested the staff over there to let him and his family board the plane as it was still there but they refused.  He further added that he had to pay an amount of Rs. 18,195/- to take another flight.  He requested vide e-mails to the company for refund of Rs.18,195/- but they have not taken suitable action.  He approached this court for refund of his money and for action against the company for misbehavior with a person with disability.

2. The matter was taken up with the respondent vide letter dated 28.12.2021 followed by reminders dated 09.02.2022 and 06.04.2022. However, no response was received from the respondent and this Court has taken a serious view of it.  A hearing was scheduled on 07.06.2022.  

3. In the meantime, the complainant vide email dated 02.06.2022 informed that he had entered into an agreement with the respondent vide which the respondent had agreed to pay the Complainant a sum of Rs. 9,000/- (Rupees Nine Thousand Only) towards full and final settlement and satisfaction of the complainant.  The complainant further requested with thanks to close the case.  This was confirmed over the telephone from the complainant.

4. Keeping in view the above, the case is closed in this Court with the direction to the respondent to respond the communications from the Courts in a time bound and appropriate manner.  The respondent is also directed to be more sensitised towards persons with disabilities. 

5. Given under my hand and the seal of the Court this 6th day of June, 2022.  

 

(Ranjan Mukherjee) 

                               State Commissioner for Persons with Disabilities